ServiceM8 Partner Gold Coast

Transform your trade business with ServiceM8. As certified partners, we provide expert setup, training & ongoing support to streamline operations. Boost efficiency with Australia's leading job management solution.

ServiceM8 Partner Gold Coast - Transform your trade business with ServiceM8. As certified partners, we provide expert setup, training & ongoing support to streamline operations. Boost efficiency with Australia's leading job management solution.

Why Partner with tpsTech?

Learn how to set up ServiceM8 for your field service business and integrate it with your website.

Certified Expertise

Professional implementation expertise as ServiceM8 Certified Partner ensuring optimal system deployment and utilisation.

Industry Experience

Comprehensive understanding of trade business operations delivering effective digital transformation solutions.

Personalised Service

Strategic system implementation aligned with specific business requirements and operational objectives.

Ongoing Support

Continuous technical assistance ensuring sustained system performance and business process optimisation.

Results Focused

Performance-driven implementation delivering measurable business improvements and operational efficiency.

Is ServiceM8 the Right Fit for You?

Compare ServiceM8 vs Tradify and explore how ServiceM8 compares to other scheduling solutions.

Real-time Job Management

Enhance operational efficiency through advanced scheduling and dispatching systems. Monitor job progress in real-time and optimise resource allocation.

Mobile-First Design

Comprehensive business management through intuitive mobile applications. Access critical operational data, schedules, and client information from any location.

Smart Automation

Minimise administrative overhead through intelligent workflow automation. Streamline business operations with automated communications and task management.

Professional Image

Enhance client engagement with professional digital documentation. Deliver polished quotes, forms, and invoices that strengthen business relationships.

Seamless Integration

Optimise financial operations through accounting software integration. Compatible with leading platforms including Xero and QuickBooks Online.

Getting Started is Easy

Our implementation process is designed to get you up and running with ServiceM8 as quickly and efficiently as possible. We'll guide you through every step of the process, from initial setup to training and ongoing support. Learn about setting up ServiceM8 and efficient job scheduling.

Start Your Free Trial Book a Consultation
1

Initial Consultation

Comprehensive business analysis and system capability explanation providing tailored ServiceM8 implementation recommendations.

2

Custom Implementation Plan

Strategic implementation planning with defined milestones ensuring efficient system deployment and adoption.

3

Seamless Onboarding

Professional system configuration including technical setup, data migration, and comprehensive staff training.

4

Ongoing Success

Ongoing technical support options and system optimisation services ensuring maximum operational efficiency and business value.

Our ServiceM8 Solutions

Learn how ServiceM8 can boost your customer service efficiency and streamline your job scheduling.

Kickstart Setup

from $499

Professional ServiceM8 implementation package for businesses starting their digital transformation.

  • ServiceM8 account setup and configuration
  • Standard invoice template creation
  • Standard quote template creation
  • Standard staff configuration
  • Accounting software integration
  • Basic overview training
  • 30 days technical email support
Get Started

Accelerate Setup

from $999

Advanced ServiceM8 solution for businesses requiring enhanced automation and efficiency.

  • ServiceM8 account setup and configuration
  • Standard invoice template creation
  • Standard quote template creation
  • Standard staff configuration
  • Standard badge configuration
  • Custom security role configuration
  • Accounting software integration
  • 1x workflow automation
  • Inbox configuration
  • Custom job category configuration
  • Manual materials import
  • Manual client import
  • General admin staff training
  • General field staff training
  • 60 days technical email support
Accelerate Me!

Dominate Setup

from $1999

Comprehensive ServiceM8 implementation with custom integrations and dedicated support.

  • ServiceM8 account setup and configuration
  • Custom invoice template creation
  • Custom quote template creation
  • Custom work order template creation
  • Custom form creation
  • Custom badge configuration
  • Standard staff configuration
  • Custom security role configuration
  • Accounting software integration
  • 2x workflow automation
  • Inbox configuration
  • Custom job category configuration
  • ServiceM8 Pay integration
  • Custom services configuration
  • Online booking configuration
  • Recurring job configuration
  • Job templates configuration
  • Manual materials import
  • Manual client import
  • General admin staff training
  • General field staff training
  • 90 days technical email support
Let's Go All In!

ServiceM8 Now Available on Android Too!

ServiceM8 Lite for Android

A simple, fast & easy-to-use Android app for technicians, subcontractors & temporary workers, when it's not practical to give them an iPhone, and they don't need the full power of the iOS app. ServiceM8 Lite gives these workers the core essentials to get jobs done.

My Schedule

Access to personalised job schedules providing clear visibility of assigned tasks and locations.

Job Cards

Comprehensive job information access providing essential client details and task requirements.

Diary

Centralised communication hub providing access to notes, photos, files, and client correspondence.

Notes

Comprehensive job documentation system maintaining detailed records of work history and staff activities.

Time Tracking

Automated time management system recording travel and on-site activities with diary integration.

Notifications

Real-time alert system for job assignments, schedule updates, and team communications.

Checklists

Structured task management ensuring consistent job completion and quality standards.

Key Job Actions

Essential job management tools facilitating client communication and documentation.

Photos

Integrated photo documentation system with automatic job diary synchronisation.

Forms

Digital form completion system supporting on-site documentation and compliance requirements.

Network Updates

Integrated network system enabling subcontractor work request management and completion.

Inbox

Centralised request management Inbox for processing and converting network assignments.

Raise the Bar of Your Trade or Service Business by Partnering with tpsTech & ServiceM8

Become the master of efficiency and customer satisfaction. As a ServiceM8 Certified Partner, we help streamline your operations and boost efficiency. Discover why ServiceM8 is a game-changer for small businesses.

ServiceM8 job management solution

What's New in ServiceM8 13?

ServiceM8 13 Feature Showcase

Get the lowdown on the latest features and improvements from the September 2024 release of ServiceM8 13. Discover how this update release can help your jobs flow through your business like never before.

Enhanced ServiceM8 job card interface showing the new flexible layout with expanding fields and side-by-side browsing capabilities

Enhanced Job Card

A more powerful, intuitive & dynamic job card for your Online Dashboard. It's flexible, with expanding fields & side-by-side browsing of your Diary, Photos or Attachments. It's easier to see where a job is up to, and what needs to happen next. And it's faster than ever to make and save changes.

Auto Save

No more deciding between 'Save' & 'Close' every time you're in a job card! Make a change, and it's auto-saved.

Undo & Redo

Make a change you don't want to keep? Just click 'Undo'. Realise you wanted it after all? Click 'Redo'.

Auto Close

Looking for a specific job? Just click to open another job card, and it will auto-close the previous one.

Client History

When you open a Client Card from a job, you can now view each job in their Jobs history.

Colour Coding

You can now instantly see a job's Status from the card's border colour.

Flexible Job Description

The Job Description field automatically expands as you add more information, and the Details pane scrolls up and down.

Minimise Diary

If you need more room to work with your Job Description, you can now minimise the Diary pane for a clear & wide view.

Future Bookings

Upcoming bookings on a job have a dedicated space, so you can always find future bookings, fast.

Expanding Billing Fields

The Quote & Invoice description, plus your list of Items/Services, now expand as you add to them, and the whole page scrolls.

Fast Add & Remove

It's easier than ever to add & remove items in a Quote/Invoice, with a single click to add or remove a line item.

Add Items with Keyboard

Search items, add them to your Quote/Invoice, edit fields, then add another item — only with the Tab key.

Totals Section

See the job's value, any payments made, and the balance due, all in one place.

Workflow Actions

Gauge where the job is up to & what needs to happen next, then action it with a single click, to keep jobs moving forward.

Secondary Actions

Select other job actions via the dropdown — select a specific Quote/Invoice template, set a Deposit, change the Invoice Date & more.

Mini Tabs

Want to see the job's history when building the invoice? You can now browse your Diary, Attachments, Photos & Videos, side-by-side in the Billing tab.

Approve Invoice

It's now possible to Approve a job's invoice & payment details to your accounting app, from the Dispatch Board.

Job Template Support

Create and save Job Templates with the new Enhanced Job Card format.

Live Updates

See new notes, photos, items and changes from other staff members update in real time, even when you have the job open!

ServiceM8's new Mini Tabs interface showing side-by-side viewing of job details and attachments

Mini Tabs

Making the job card more flexible than ever, the new Mini Tabs let you browse the job's Diary, Photos & Videos or Attachments, side-by-side while you work in either the Details or Billing views.

Diary

You can now see the job's Diary side-by-side while working on a Quote or Invoice, to make sure you've included everything.

Photos & Videos

A dedicated, expanded view of all Photos & Videos saved to the job, in one place.

Attachments

Looking for a particular file or supplier invoice? Use Attachments to get a list of all files saved against the job card.

ServiceM8's Control Centre Camera feature showing quick access to job photo capture

Control Centre Camera

You can now add a dedicated shortcut to open the ServiceM8 Camera from your Control Centre. If you often find you want to snap some job photos, but it takes too long to get to the ServiceM8 Camera, you can create a shortcut for it. Then, just swipe down from your Lock Screen, tap, and snap! Requires iOS 18.

How to add the ServiceM8 Camera to your Control Centre

iPhone Action Button shortcut interface for quick access to ServiceM8 features

Action Button Shortcut

If your iPhone has an Action Button, you can now use it to initiate a shortcut to a ServiceM8 job action, like 'Start Next Job', 'Take Job Photo' or 'Start ServiceM8 Chat'. For example, if you want to ask ServiceM8 Chat about the job, and whether there's anything special you need to know, you can create a shortcut for it, hold the Action Button, and chat!

ServiceM8's enhanced Photo Gallery interface showing expanded view of job photos and videos

Photo Gallery

When there are lots of photos on a job, it can be time-consuming to find a specific image. Now, when you filter a job's Diary to Photos & Videos, they expand to a gallery, making it easy to scroll through and find what you're after.

ServiceM8's new Checklist interface showing task assignment and management features

Checklist & Tasks

Checklists are far more powerful, and Tasks are now a part of Checklists. It's easier than ever to create a checklist — you can assign checklist tasks to staff members, attach Forms & Assets, set a reminder for a task, complete checklists online, create multiple checklists, and drag-and-drop to reorder.

How to create and use Checklists

Online Checklists

With a dedicated home in the new job card, checklists are more intuitive & easier to track. Plus, you can now complete them online!

Suggestions

When you click to add a new checklist item, you'll now get suggestions of common tasks. Just click to add!

Forms

To set the completion of a Form, rather than applying a badge, you can just search & add it as a checklist task.

Assets

You can now search & add the servicing of a specific Asset, as a checklist task! Technicians just tap to open the Asset.

Asset Type

If you want the technician to inspect all assets of the same Asset Type, you can add the Asset Type as a task too!

Reported Asset

If a client scans an asset to report an issue, when you convert the Inbox message to a job, it'll auto-add a task for the specific Asset.

Multiple Checklists

If you want to divide a job's requirements by category, stage or areas, you can create multiple checklists, and rename each of them.

Drag & Drop

You can drag-and-drop individual tasks within a checklist, as well as reorder multiple checklists within the job.

Assign to Staff

Assign a checklist task to a staff member to notify them and display it in the Tasks menus of the app, and online.

Reminders

Attach a reminder to a checklist task, due on Navigating, Check In, Check Out, or a specific date & time.

App Tasks Refresh

In More > Tasks, when you tap an item, it will now open the job card in which the task was assigned to you.

Online Tasks Refresh

In the Tasks tab of the Dispatch Board, you can now complete tasks without needing to open the job card.

Check In/Out Pop-Up

If you assign a task to a staff member with a reminder on Check In or Check Out, the app will remind them if it's incomplete.

Custom Date & Time

If you assign a task to a staff member, you can set a reminder for a specific date and time.

Improved Notifications

When you tap a Notification about a checklist task, it will now open the job card in which the task was assigned to you.

ServiceM8's improved item search interface showing enhanced search capabilities

Item Search Improvements

Searching for an Item/Service is easier, with the ability to search with part of an item's code or name, in any order.

ServiceM8's new Bundles search interface

Bundles Search

When browsing Bundles to add to the job, it's now possible to search for the specific Bundle you're after, knowing all search results are Bundles.

ServiceM8's enhanced Dispatch Board showing improved performance and responsiveness

Faster Dispatch Board

The Dispatch Board is Mission Control for your business, and we want it to work as fast as you do. Now, you can load Diaries super-quick, zoom down the jobs list, blast through the schedule, and flick between jobs, faster than ever before.

ServiceM8's streamlined check-in interface with client notification options

Check In & Notify Client

When you tap Start Job, you can now choose whether to Notify Client & Navigate to Job, all in one view, for a streamlined check-in experience.

ServiceM8's improved badge visibility in the job card interface

Badge Visibility

Badges now appear at the top of the job card, under the client's details, to increase their visibility and the chance of being noticed.

ServiceM8's Branded SMS feature showing business-branded text messages

Branded SMS

If you're in Australia or the UK, you can take your service to the next level with Branded SMS, where the texts you send through ServiceM8 are branded with your own business name — now included in the Premium plan, too!

Branded SMS

ServiceM8 Pay interface showing payment processing features

ServiceM8 Pay

A new add-on to accept card payments and offer your clients a great payment experience! Get great processing rates & receive money faster with next-business-day deposits, with ServiceM8 Pay.

How to get started with ServiceM8 Pay

Better Rates

A range of significantly lower rates than the Stripe Payments add-on, with potential for substantial savings!

Next-Day Payouts

Get your money faster with payments landing in your bank account the next business day!

Easier Reconciliation

Enjoy smoother reconciliation of card payments with invoices in Xero or QuickBooks Online.

ServiceM8's Deposits feature interface showing deposit management capabilities

Deposits

Taking a pre-payment when customers accept your quote is a great practice to protect your business, make jobs run smoother, and maintain cashflow to cover overheads, pay wages & buy materials. Now, taking Deposits with ServiceM8, on site or online, is easier than ever. Available with ServiceM8 Pay.

How to use Deposits with ServiceM8 Pay

Online Deposits

When a client accepts your quote online, they'll be prompted to pay the deposit, then & there.

Default % Deposit

Simply set a percentage amount of each job's value as your default deposit required upon quote acceptance.

Per Client Deposits

To waive deposits for some clients, or require a higher amount for others, you can set a custom rule in their Client Card.

Per Job Deposits

The % deposit required can be adjusted from your default, on a job-by-job basis in the Online Dashboard.

Per Proposal Deposits

When sending a Proposal, the % deposit required can be adjusted from your default, on a job-by-job basis.

Fixed Amounts with Proposals

When sending a Proposal online, you can set a fixed deposit amount rather than a percentage.

On Site Deposits

If the client accepts on site, you can take the pre-payment on the spot, with nothing but your iPhone.

Payment Sync

Deposit payments sync straight away to your accounting package as pre-payments, and are auto-linked when the final invoice is Approved.

Merge Fields

You can add new merge fields to your quote, email & SMS templates to auto-populate deposit percentage & fixed amounts.

ServiceM8's new payment options interface

New Payment Options

A fast and secure way for clients to transfer you money, which costs far less than card payments! Customers simply enter their phone number or bank details, verify the payment in their banking app, and the payment goes through, with instant confirmation. Available with ServiceM8 Pay in AUS, UK & USA.

How to use PayTo with ServiceM8 Pay (Australia)

ServiceM8's Tap to Pay on iPhone feature interface

Tap to Pay on iPhone

The ability to accept in-person, contactless payments, right on your iPhone — from physical debit and credit cards, to Apple Pay and other digital wallets — is now available in the UK & Canada, joining Australia & the USA.

Tap to Pay on iPhone with ServiceM8

ServiceM8's improved all-day and multi-day job visibility in calendar view

All-Day Job Visibility

It's now much easier to see all-day and multi-day bookings in your app schedule views. For a job running across multiple days, the Calendar now shows how many days it's booked, and what day you're up to.

ServiceM8's multi-day booking interface showing scheduling options

Multi-Day Bookings

You can now schedule multi-day jobs in the app! Simply set the Duration to 'All Day', then pick Start & End Dates.

ServiceM8's Proposals feature now available in the mobile app

Proposals — Now in the App!

You can now create and send beautiful online quotes, with Proposals, right in the app! You can start from a template, add text and gallery sections, set materials to Fixed, Multiple Choice or Optional, and even drag-and-drop to reorder.

How to create and send Proposals in the ServiceM8 iOS app

Text Sections

Use text blocks to provide more information and detail. Add as many text sections as needed.

Photos & Files

Insert a Gallery to show what products look like, attach photos of past work, or include brochures.

Flexible Items

Use Multiple Choice or Optional item sections to let customers choose from different qualities, colours, services and optional extras.

Templates

Save templates for your most popular types of Proposals to systemise and shortcut their creation on future jobs.

Multiple Sections

Add as many sections as you need, and break your Proposal into different stages or areas of work, to make it easy to understand.

Smart Writing Helper

Use the Smart Writing Helper to Auto-Write, Improve Writing, Shorten or Lengthen text.

ServiceM8's enhanced Proposals interface showing new customisation options

Proposals Improvements

The Proposals Add-on has been a hugely popular feature, enabling you to send beautiful and rich online quotes which give clients more detail and choice. ServiceM8 13 sees a great range of improvements to Proposals, making them more powerful and customisable.

How to create and send Proposals online

Improved Suggestions

When starting a Proposal, suggested templates are now based on similar past jobs, so they're more relevant and helpful.

Templates

You can now save a Proposal as a template! Customise how you want it to start to systemise and speed up your quotes.

Search

When starting a Proposal, if you have a lot of templates, you can also now search to find the exact one you're after, fast.

Success Rate

After using a template a few times you'll see its acceptance rate, so you can experiment and learn what works, and what doesn't.

Colour Theme

You can now set a theme colour for your Proposals to best align with your business's branding.

Header Customisation

There are now different layouts for the header to choose from, plus you can customise the wording to best suit your business.

Writing Helper Improvements

The Smart Writing Helper now understands the full context of your Proposal, so it can reference other sections, and won't duplicate information.

Flexible Address Block

You can now choose between job or billing contacts and addresses to display at the top of a Proposal — just click the dropdown.

Last Viewed

For sent Proposals, you can now see if the client has viewed it, how many times they viewed it, and when they viewed it last.

Not Viewed

If a client has not clicked and viewed your Proposal within 24 hours of sending, you'll now get a Notification, so you can follow it up.

Undo & Redo

The Proposals editor now has built-in Undo & Redo buttons, to make it easier to work with.

Copy Text

After a Proposal has been accepted by the client, you can now copy text from sections of the Proposal.

ServiceM8's text improvement feature showing selective text enhancement

Select & Improve Text

ServiceM8's ability to automatically write & improve your emails, texts and descriptions of work completed saves you hours, while boosting your service and professionalism. Now, it's easier to target and focus this powerful feature, with the new ability to select a specific line or paragraph of text to rewrite.

How to use the Smart Writing Helper

ServiceM8's Auto-Quote and Invoice feature now available in the mobile app

Auto-Quote & Invoice — Now in the App!

With Auto Quote & Auto Invoice, ServiceM8 can draft a description for your quote or invoice, and a list of Items/Services to charge for, in seconds — you just generate, make any required changes, and send it! ServiceM8 13 brings Auto-Quote & Invoice to the app, making it more powerful than ever.

How to use Auto-Quote and Auto-Invoice

ServiceM8's editable Forms interface showing form editing capabilities

Editable Forms

The Forms Add-on is incredibly powerful for completing paperwork and reports on site. But if you forget something, or make a mistake, it can be time-consuming to fix — often requiring a complete do-over. Now, you can revisit all types of fields in a completed Form. Just open it from the Diary, tap Edit, and you can work back through the Form.

How to edit Forms

ServiceM8's improved Forms interface showing enhanced creation and usage features

Forms Improvements

The Forms Add-ons is a powerful and popular tool for digitising almost any kind of paperwork, inspection, procedure or report, so you can complete them on site and in the moment. ServiceM8 13 makes Forms easier to create, and easier to use.

Auto-Generated Templates

It's easier than ever to create your own Forms, without Microsoft Word! Just set the Template to 'Automatic', create your questions, and it's ready to go!

Select Photo from Job

When completing a Form online, it's now possible to select photos from the job's Diary, instead of only from your computer.

PDF Name Improvements

Now when you email a Form to a client, the PDF's label won't include the name of the staff member who completed it.

ServiceM8's enhanced Form Store interface showing expanded form selection

Form Store Improvements

There are now over 250 pre-made Forms for a variety of industries and business requirements in the ServiceM8 Form Store! With ServiceM8 13, it's easier than ever to discover ready-to-use Forms to streamline your paperwork, certificates, procedures & reports.

How to buy Forms from the Form Store

Variety

With over 250 ready made Forms to suit a wide variety of industry & business requirements, there'll be Forms to suit you!

Category Filter

Narrow your search to Forms for certain needs, such as Compliance, Inspection Reports, Risk Assessment, Sales & Contract Management.

Industry Filter

Jump straight to Forms tailor-made for your industry and its unique requirements.

Preview

Wondering how a Form works, and if it will suit your business? You can now "try before you buy" with the Preview button.

Editable Fields

Creators can now include customisable fields in their Forms, so you can easily add business-specific details yourself.

Open to All Plans

The Form Store is now open to customers on all plans! If you're on the Free or Starter plan, you can now buy & use any Form on the Form Store.

ServiceM8's client naming configuration interface showing name display options

Client Naming

You know how the names of individual clients display with their surname first? For example, "John Appleseed" becomes "Appleseed, John". This doesn't work for everyone, so with ServiceM8 13, you can now choose whether to keep it that way, or have names show just the way you enter them.

How to edit the order of client first & last names

ServiceM8's partial invoice interface showing simplified note generation

Partial Invoice Note

For those times you generate a Partial/Progress Invoice, we've removed the invoice's value from the auto-generated Note.

ServiceM8's custom badges interface showing badge creation and customisation options

Custom Badges

The Badges Add-on is handy for visually communicating certain job requirements or characteristics, but there's always been a limited range to choose from. Now, it's possible to create new custom badges to better-suit your business, with a range of icons and colours to choose from.

What are Badges, and how do I use them?

ServiceM8's Burn List feature showing client warning system

The Burn List

Sometimes you get customers who are rude, abusive, or refuse to pay. To avoid bad customers you never want to deal with again, you can now add them to your "Burn List". Apply the Burn List badge in their Client Card, and if they come back, when you're creating a new job for them, you'll get a special warning.

What is the Burn List badge?

ServiceM8's improved Network interface showing enhanced request management

ServiceM8 Network Improvements

With ServiceM8 Network, you can send and receive work requests from other businesses, directly in your account — so whether you use subcontractors, or subcontract to another business that uses ServiceM8, you can still manage all your jobs in one place. ServiceM8 13 brings improvements to ServiceM8 Network, making it easier to find, track and manage your Network Requests.

Requirements Checklist

Whether you send or receive a Network Request, its job requirements will now display as a dedicated checklist in the job card, making it easier to track or complete the work.

Network Updates

Network Messages and Updates from the subcontractor now appear in the job's Diary, in chronological order, making them easier to keep across.

Network Jobs List

A new jobs list makes it easier to find Network jobs, and see their status at a glance with highlights like 'In Progress'.

ServiceM8's enhanced Chat interface showing new AI assistant capabilities

ServiceM8 Chat Improvements

Your AI-powered, voice-activated ServiceM8 assistant, can now do more for you — you can now send any SMS Template, add billable items to the job, get tips on how to use ServiceM8 itself, or discuss general topics, all with your voice.

How to use ServiceM8 Chat

Confirm

If you ask ServiceM8 to do something that can't be undone, like send the client a message, it will now ask you to confirm, first.

Send SMS

You can now ask ServiceM8 to send the client any of your SMS templates.

Add Items

Tell ServiceM8 to add items to the job, giving you the ability to build quotes & invoices with your voice.

Get Tips

ServiceM8 Chat now has broader ServiceM8 knowledge, meaning you can ask them questions about how ServiceM8 works, and get feature tips.

Have a Chat!

You can now ask more general questions of ServiceM8, to help troubleshoot problems or brainstorm ideas.

Frequently Asked Questions

Have questions about ServiceM8 or our implementation process? Check out our frequently asked questions below.

What is ServiceM8 and how can it help my trade business?
ServiceM8 is a comprehensive job management solution designed specifically for trades and services businesses. It helps streamline operations through features like real-time job scheduling, GPS tracking, digital forms, photo and file storage, client communication tools, and accounting software integration. ServiceM8 helps you reduce paperwork, improve efficiency, and grow your business.
What industries is ServiceM8 best suited for?
ServiceM8 is ideal for electricians, plumbers, HVAC technicians, builders, pest controllers, cleaners, and most all other trade and service-based businesses. The platform is customisable to suit specific industry requirements, with features like industry-specific digital forms, compliance documentation, and workflow automation.
How does ServiceM8's mobile app work?
ServiceM8's mobile app provides field staff with everything they need on their smartphone or tablet. This includes job details, client history, digital forms, photo capture, GPS tracking, and instant job status updates. Staff can process payments, capture signatures, and send invoices directly from the app, eliminating paperwork and improving efficiency.
What features are included with ServiceM8?
ServiceM8 includes job scheduling and dispatch, GPS tracking, digital forms and checklists, photo and file management, client communication tools, online booking, payment processing, and comprehensive reporting. Additional features include equipment tracking, recurring jobs, quote management, and integration with popular accounting software.
How does ServiceM8 handle job scheduling and dispatch?
ServiceM8's intelligent scheduling system helps optimise staff allocation and job routing. It provides real-time visibility of staff locations, job status updates, and schedule changes. The system considers factors like staff skills, job location, and time requirements to help maximise efficiency.
Can ServiceM8 integrate with my existing business software?
Yes, ServiceM8 integrates seamlessly with popular accounting software like Xero and MYOB. It also connects with payment processors, email marketing platforms, and other business tools through its API. This integration capability helps create a streamlined workflow across your business systems.
How secure is my business data in ServiceM8?
ServiceM8 uses enterprise-grade security measures including data encryption, secure cloud storage, and regular backups. All data is stored in secure Australian data centres, and access is protected by multi-factor authentication. The system maintains detailed audit trails and allows you to set specific user permissions.
How long does ServiceM8 implementation take?
Implementation typically takes 1-4 weeks, depending on your business size and requirements. This includes initial setup, customisation, data migration if needed, and comprehensive staff training. Our structured implementation process ensures minimal disruption to your business operations.
What training and support do you provide?
We provide comprehensive training including group sessions, one-on-one training, and online resources. Our ongoing support includes regular check-ins, optimisation suggestions, and priority access to technical support. We're committed to ensuring your team becomes confident and proficient with ServiceM8.
How does ServiceM8 handle digital forms and compliance?
ServiceM8 includes customisable digital forms for quotes, invoices, safety checks, and compliance documentation. Forms can include photos, signatures, and mandatory fields to ensure complete and accurate data collection. All forms are stored securely and can be accessed instantly when needed.
Can clients book jobs online with ServiceM8?
Yes, ServiceM8 includes an online booking system that integrates with your website. Clients can book appointments, receive automated confirmations, and get SMS reminders. The system syncs with your schedule in real-time to prevent double-bookings and streamline client communication.
What reporting capabilities does ServiceM8 offer?
ServiceM8 provides comprehensive reporting on job profitability, staff performance, client history, and business metrics. Reports can be customised to track specific KPIs, and data can be exported for further analysis. Real-time dashboards give you instant visibility of your business performance.
How does ServiceM8 handle payment processing?
ServiceM8 enables on-site payment processing through mobile card readers, plus online payment options for invoices. The system tracks payments, sends automatic receipts, and syncs with your accounting software. This streamlines your payment collection and reduces time spent on payment administration.
Can I trial ServiceM8 before committing?
Yes, we can set up a ServiceM8 trial customised to your business needs. During the trial, you'll have access to all features and our support team to help you evaluate how ServiceM8 can benefit your business. We'll also provide a personalised demonstration focused on your specific industry requirements.

Ready to Transform Your Service Business?

Book a consultation to learn how ServiceM8 can streamline your business.